When mentioning the word "Haidilao"，I think it must have left an impression on everyone besides its spicy and fragrant taste and the variety of dishes，What’s more important is Haidilao’s high-quality and considerate service。Start when you enter the M88 gameoperation scope of Haidilao store，Every employee you can meet，Everything you ask for will be answered，Attentive to every detail，Cheers and inquiries，Let every customer who comes to dine truly experience the enthusiasm and thoughtfulness of "Haidilao"。The Information Technology Operation and Maintenance Branch learns the essence of the "Haidilao" operation method，Dedicated wholeheartedly to creating customized "fishing flavor" belonging to each production mine in northern Shaanxi area。
M88 login
“As a service-oriented enterprise，Service spirit and service ability are crucial，Therefore, we must further enhance our service awareness in our future work，Services for mines must be customized。" Xue Zhongxin, the company's manager, emphasized at the weekly meeting。
Become a smart mine、Solution provider for smart mining area construction solutions，Become a first-class service provider for the operation and maintenance of intelligent coal mine systems，Become the most dynamic, development-driven and technologically innovative enterprise，Always the company’s philosophy，It is also the goal pursued by the company。To achieve this goal，Service is crucial，Therefore，How to improve service quality，Improve service quality，Form a service form with company characteristics，has become the company’s primary problem to solve。In view of the large differences in output and geological structure of service mines，Many mine systems，The company leaders have reasonably allocated the business backbone of each intelligence center。Carefully sorted out the mine operation and maintenance service projects of each intelligent maintenance center，The company's operation and maintenance management department has formulated the "Daily Work Record Form" and "Daily Work Completion Record Form"，Distributed to all intelligent centers and required to report daily。At the same time, the person in charge of each center is required to report the completion of this week's work and M88 gamethe work plan for next week every Saturday，Report this month’s work summary and next month’s work arrangements at the end of each month，Gather all centers to create a “one picture” management model。In order to better improve service quality，The company issues a service satisfaction survey form for the Zhiwei Center to the miners every quarter，In order to understand the mining demand points，Prescribe the right medicine to solve "difficult and complicated diseases"，Improve brand praise rate、Influence。At the same time，The Operation and Maintenance Management Department also formulated and issued the "Comprehensive Assessment Methods for Intelligent Center Employees" for trial implementation，The introduction of this method will better supervise employees in different positions to perform their duties，Do your job well，At the same time，Check out and fill in the gaps，Thinking about "owner" but not thinking about it，Being an “owner” has not been done yet，Improve “owner” satisfaction。
Last，Create "one-stop management、Nanny service”。Provide interpersonal communication training and education for the company’s operation and maintenance personnel，Enhance service awareness。Actively and in charge of business departments、Communicate with leaders in charge，Improving business shortcomings，Expand business scope。"Operation and maintenance personnel are on call by mobile phone 24 hours a day，Solve the problem within two hours。" The person in charge of each Zhiwei center assured。
The "fishing" style features that are "touched"
“We want to use intelligent solutions、Intelligent service、Looking for new ideas in intelligent innovation，Open up new horizons，Break the old thinking，Create our own unique operation and maintenance model。”The company manager Xue Zhongxin put forward new requirements for employees。
Operation and maintenance work，Far from being as simple as manual work。When discussing operation M88 loginand maintenance business，We often fall into the misunderstanding of "empty and big"。Operation and Maintenance，Just send a professional person to provide services，It would be nice to be on call!
This company breaks old thinking，Establish new concepts，Create a characteristic road of “one reduction, two improvement, three supplementation and four measures”。A reduction will reduce the owner’s operation and maintenance costs，i.e. money cost、Management costs、Time cost；Second mention is to improve the technical barriers of staff in the Intelligent Dimension Center，Improve operation and maintenance management capabilities；Three supplements are to supplement the shortcomings、Supplementary execution shortcomings、Supplement the shortcomings of standardized management；The four measures are service management safeguard measures、Safety measures、Stability guarantee measures、Fault response safeguard measures。
“We are crossing the river by feeling the stones now，Summary and learn lessons from constant failures，Fell down，Get up and keep walking，You can always find your own way。" said Hou Zuo, director of the company's operation and maintenance management department。
The cutting-edge “fishing” technology
“We will do it in 3 to 5 years，Build the company into a high-tech information technology enterprise under Shaanbei Mining，Become an intelligent mine、Solution provider for smart mining area construction solutions，Use cutting-edge technology to improve the working environment of miners、Work intensity。”This is what He Wei, the director of the company’s safety technology department, said on his lips。
As understood，The technical personnel of this company were originally information technology professionals from Shaanxi Coal Group’s Yu coal mines，The group company responded to the country’s call to promote the construction of intelligent coal mines，Gather these people together to set up a research and development center、Design、M88 loginCreate、Construction、A professional information technology company integrating operation, maintenance and training。
This company contains one of the first batch of national coal mine intelligence experts，Contains several provinces、Ministerial level coal mine informatization expert，More than 70% of personnel have professional and technical titles，Over 90% of people have a college degree or above。This team has provided customized solutions for the construction of several Shaanxi Coal Zhuyu intelligent demonstration mines，Progress of implementation plan and completion status of the plan。Successfully completed the information construction tasks in the "2020 National Coal Industry In-depth Integration Promotion Site Meeting"，For Industrial Internet、5G+IoT、Big data platform and other intelligent coal mine technology applications have laid a solid foundation，At the same time, it made a name for itself at the Shaanxi Coal Group Intelligent Construction Achievements Exchange and Promotion Conference held in 2021，Received national recognition，Industry recognition。(Qiao Jiao Wang Dong)