To improve the quality of center operation and maintenance services，Guarantee service continuity，Better deal with potential problems and hidden dangers in the mine production process，Discussed at the center meeting，The Zhangjiamao Intelligent Maintenance Center of the Information Technology Operation and Maintenance Branch established a comprehensive support class in March。

1 Comprehensive Security Team Leader，3 dispatch and early warning duty officers，The duty location is located in the dispatching room on the fourth floor of the mine’s wisdom building，The dispatch station arranges internal and external telephone lines according to needs、Alarm audio and other supporting software and hardware equipment。The dispatch duty implements M88 loginan 8-hour rotation work system，Ensure the dispatch station responds 24 hours a day。

In order to effectively perform business responsibilities，Improve operation and maintenance service level，March 1，The comprehensive support team has developed a complete dispatch management system，And make standard requirements for filling in various report materials。At the same time, the dispatch and early warning attendants are required to improve their business capabilities，Proficient in the operation methods of each operation and maintenance system，Proactively contact the mine dispatching office and various district teams，Promptly report and deal with problems that arise in the mine's production。

During duty in March，Every member of the comprehensive security team is based on their own duties，Active communication，Timely coordination and processing personnel positioning、Industrial control network、Various failures in information systems such as video surveillance。For emergencies，Initiate the emergency response warning plan as soon as possible，Carry out troubleshooting, dispatching, coordination and guarantee work，Ensure the quality and efficiency of information technology operation and maintenance。As of the end of March，The comprehensive support team has handled M88 appmore than 200 faults of various types in total，Conveyed the document instructions issued by the mine safety production monitoring platform to the mine more than 10 times，Resolved more than 80 mine network failures。At the same time，The comprehensive security team is responsible for the park data center、Weak motor room、Daily inspection and equipment maintenance work in key areas such as conference rooms，Provide necessary technical support to the mine at any time，Normalization、Comprehensively guarantee the quality of production and life of service units。

The establishment of the comprehensive support class provides a stronger guarantee for the center to solve operation and maintenance problems，Greatly improves operation and maintenance efficiency，Received high praise from the mine。As the scheduling link between the center and service units，has become an indispensable information transmission service hub of the Intelligent Information Center。From now on，All members of the comprehensive security class will focus on job requirements，Raise awareness of responsibility，Strengthen business skills，Actively contribute team strength to the center’s operation and maintenance work。(Cui Tianxin Gao Duo)