Since this year，The Information Technology Operation and Maintenance Branch serves M88 appas the key force to ensure the stable operation of enterprise smart information systems，Strong quality、Strong service、Great efforts have been made in strong management，Contributed wisdom to enterprise information technology operation and maintenance work。
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The Information Technology Operation and Maintenance Branch has formulated a detailed talent training plan，Build a diverse training and learning platform for employees。Through regular technical sharing meetings、Special training lectures and practical exercises and other activities，Promote technical exchanges and experience sharing among employees。Encourage employees to participate in external training and certification exams，Improve employees’ professional level and industry recognition。
At the same time，Recruiting talents with rich information technology operation and maintenance experience and professional skills，Build a coverage network、Server、Database、Talent pool in multiple fields such as application development。Focus on the comprehensive quality training of talent pool members，Not only requires a solid technical foundation，Good communication skills are also required、Teamwork spirit and problem-solving ability。
“The Information Technology Operation and Maintenance Branch has established a reasonable performance appraisal and incentive system，Give appropriate recognition and rewards to employees with outstanding performance，Including promotions、Salary Incentive、Honorary titles, etc.，Stimulate the vitality of all employees。Through our incentive mechanism，Fully mobilized employees’ work enthusiasm and creativity，Cultivation of a good working atmosphere and team culture。”Li Lei, Financial Director of the Information Technology Operation and Maintenance Branch, introduced the company’s improved talent training system、Specific ways to establish an incentive mechanism。
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The Information Technology Operation and Maintenance Branch has clarified its core competitiveness and service characteristics in the field of information technology operation and maintenance，Focus on providing customers with customized operation and maintenance solutions。Establish a close communication mechanism with customers，Through regular return visits、Customer satisfaction survey and other methods，In-depth understanding of customers’ pain points and changes in needs during the use of information systems。Predict customers’ possible future needs in advance，Adjust service strategies in a timely manner，Provide customers with forward-looking operation and maintenance support。
At the same time，Establish strict service quality standards，Develop a response timeframe covering operation and maintenance、Troubleshooting rate、Service quality standards for key indicators such as system availability，And refine it into each operation and maintenance link and position。Passed internal training and assessment，Ensure that all employees deeply understand and strictly implement these standards，Continuously improve the standardization and professionalization of services。
This innovative service model not only improves the quality of information operation and maintenance services，It has been fully recognized by customers，Yao Shengqing, director of the Intelligent Office of Hanjiawan Coal Company, said: “In addition to traditional passive operation and maintenance services，The Information Technology Operation and Maintenance Branch Hanjiawan Intelligent Maintenance Center also actively explores proactive operation and maintenance service models。They perform regular health checks on our information systems、Performance optimization and security assessment，Discover and resolve potential problems in advance，Provides us with a more comprehensive、In-depth operation and maintenance services。”
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The Information Technology Operation and Maintenance Branch continues to strengthen the comprehensive analysis and sorting out of operation and maintenance costs，Find out the key points of cost control。Reasonably optimize the allocation of human resources，Avoid redundancy；Strengthen equipment procurement、Management of maintenance and rentals，Reduce equipment costs；Establish and improve the risk management system，Technical risks that may arise during operation and maintenance services、Comprehensive assessment and monitoring of security risks and market risks，And formulate corresponding risk response strategies，Be prepared for risk prevention and emergency response in advance，Ensure the stability and sustainability of business operations。
At the same time，Actively participate in associations and academic exchange activities in the information technology operation and maintenance industry，Exchange and share experiences with peer companies、Discuss technical difficulties，Work together to promote industry development。First half of the year，Haved a discussion and exchange with Henan Energy Manpower Group，By communication，Understand the latest trends and competitive trends in the industry，Learned advanced business management models and technological innovation achievements，Continuously improve the company’s comprehensive competitiveness。
“The operation and management of the information technology operation and maintenance branch still needs continuous innovation and optimization，To adapt to market changes and customer needs。We will use precise market positioning、Excellent service quality、Efficient team building、Reasonable cost control and extensive cooperation and exchange，Strive to become an information technology operation and maintenance service provider with core competitiveness M88 loginand industry influence，Provide a strong guarantee for the stable operation and digital transformation of customer information systems。”Information Technology Operation and Maintenance Branch Manager、Xue Zhongxin, Secretary of the Party Branch, talked about the future development of the company。（Ge Zhichen）